Frequently Asked Questions
Everything you need to know about shopping with SRC Health
How do I determine the correct size for my compression garments?
To ensure the best fit, we recommend using a soft measuring tape to take your measurements as outlined in our Size Guide. For maternity and recovery wear, it is important to measure at the widest part of your hips to ensure optimal compression and comfort.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. If you need a different size, we provide free exchanges to ensure you get the perfect fit for your recovery journey.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while express shipping options are available at checkout if you require your garments sooner.
Are SRC Health products covered by health insurance?
Many private health insurance providers offer rebates for medical-grade compression garments. We recommend checking with your specific provider to see if you are eligible for a claim using your purchase receipt.
How should I care for my SRC garments to ensure they last?
To maintain the integrity of the fabric, we recommend hand washing or using a cold, gentle machine cycle in a wash bag. Always air dry in the shade and avoid tumble drying, ironing, or using bleach.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services such as Afterpay and Klarna for your convenience.